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EXCHANGE & RETURN

How to make a exchange or return?

 

To ensure that you are completely satisfied with your shopping experience, we gladly offer returns and exchanges. Please emailing us info@marche-wm.com about your request within 21 days (from the day the order is shipped). We will instruct you the return or exchange procedures within 24 hours.

 

EXCHANGE

    • You may exchange the item(s) in its original form (unworn, unwashed ,with all tags attached) within 21 days (from the day the order is shipped).
    • Please note that we can only exchange an item for the same item in a different size and only once. Thereafter, the customer is responsible for additional shipping costs.
    • Exchange item(s) must be shipped with tracking number, exchange cannot be processed if the parcel is lost.

     

    RETURN

    • You may return the item(s) in its original form (unworn, unwashed and with all tags attached) within 21 days (from the day the order is shipped).
    • Once we has received your item, will refund by your original payment method. It takes 1-7 working days to process (Depends on different card centers).
    • Returned items will be refunded excluding the cost of shipping and tax. 
    • In case of a return due to damaged or faulty goods, the original shipping cost will also be refunded.
    • Please note that returns for items on sale is only accepted for damaged and faulty goods.
    • Return item(s) must be shipped with tracking number, return cannot be processed if the parcel is lost.

       

      Where should I send the exchange / return item(s)?

       

      Please send your exchange / return to:

       

      WM Company
      135, Island Beverley,
      1 Great George Street,
      Causeway Bay,
      Hong Kong
       
      Tel+ (852) 29040081

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